Need help? Email support@neversent.app.
The counter shows how many days it has been since you started your no-contact period. It runs on your device. If you slip or want to start over, you can reset it in the app.
Open the app, go to the paywall or Settings, and tap Restore Purchases. Make sure you are signed in to the same Apple ID or Google account you used to buy. If it does not work, email us.
Your journal entries and unsent letters are stored only on your device and are never uploaded. That keeps them private, but it also means we cannot recover them: if your phone is lost, reset or the app is deleted, that data cannot be restored. Your purchases can still be restored.
Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Payments & subscriptions → Subscriptions.